Executive Summary
CBP’s August 18, 2026, message tells customs brokers to use the ACH Rejected Refunds Report, REV-613, in ACE Reports to help identify refunds rejected for lack of ACH enrollment.
Importers can also run REV-613 themselves to check whether potential refunds were rejected.
Affected importers should authorize ACH refunds through the ACE Secure Data Portal and notify frn-achrefundsupport@cbp.dhs.gov of the new enrollment.
CBP warns that importers not enrolled for ACH refunds may continue to experience delays or rejections; it gives no enrollment deadline or assurance that a particular refund will be paid by a specific date.
ACH refund enrollment is the immediate issue for importers whose customs refunds may have been rejected because they were not enrolled to receive refunds by Automated Clearing House (ACH). In its August 18, 2026, CSMS message on REV-613, U.S. Customs and Border Protection (CBP) directs brokers and importers to use the report to identify those refunds, then tells affected importers to authorize ACH refunds in the ACE Secure Data Portal and notify CBP of the new enrollment.
The message concerns refund payment through ACE, not a particular product class or tariff provision. It warns that an importer who is not enrolled may continue to experience refund delays or rejections.
What Does REV-613 Show About ACH Refunds?
The ACH Rejected Refunds Report, identified as REV-613, is available in the Automated Commercial Environment (ACE) Reports tool. CBP says customs brokers should use it to help importers identify refunds rejected because ACH enrollment was missing. Importers also have the option to run the report themselves to determine whether any potential refunds have been rejected. (CBP’s CSMS message.)
The report is therefore a way to identify a specific problem: refunds rejected due to lack of ACH enrollment. CBP does not describe REV-613 as a complete account of every refund issue, nor does the message say that each entry appearing in the report will be paid automatically once enrollment is completed. Treat a report result as a signal to address enrollment and follow up through the stated steps, not as confirmation of a payment date. (CBP’s CSMS message.)
For help running REV-613, CBP points readers to its Trade Refund Reports reference guide. The message also refers readers to CBP’s ACH Enrollment Overview for detailed enrollment instructions and to its ACH Refund webpage for additional refund information. The CSMS bulletin does not provide URLs for those resources, so use their titles when locating them through CBP’s official channels.
Who Should Check ACE for Rejected Refunds?
The instruction is directed to customs brokers handling importer refunds in ACE and to importers who may have potential refunds rejected because they lack ACH enrollment. Brokers should use REV-613 to help their importer clients identify affected refunds. Importers may also run the report directly, so the message does not make broker involvement a prerequisite to checking. (CBP’s CSMS message.)
The notice is not limited to a named tariff, merchandise category, or trade remedy. Its stated trigger is missing enrollment to receive refunds through ACH. An importer should therefore focus the review on its refund-payment enrollment and any results from REV-613, rather than treating this as a change to the duty rate or entry treatment for a specific class of goods. (CBP’s CSMS message.)
CBP’s wording is cautious: the report is intended to “help” identify rejected refunds, and non-enrollment “may” lead to delays or rejections. The message does not promise that every affected refund will appear in the report or that completion of enrollment will resolve a rejection without further action.
How Do Importers Authorize ACH Refunds in ACE?
CBP tells affected importers to use the ACE Secure Data Portal, also called the ACE Portal, to authorize ACH refunds. The stated purpose is to help ensure timely receipt of future refunds. For detailed instructions, the CSMS message directs importers to CBP’s ACH Enrollment Overview. (CBP’s CSMS message.)
After the new ACH refund enrollment, the importer should notify CBP by email at frn-achrefundsupport@cbp.dhs.gov. CBP expressly asks affected importers to send that notification. The message does not specify a subject line, information to include, or supporting documents, so do not treat any unlisted email format as a CBP requirement. (CBP’s CSMS message.)
Enrollment and notification address the forward-looking payment problem described by CBP. The message does not say that the email itself enrolls an importer, or that sending the email replaces authorization in the ACE Portal. Complete both stated steps: authorize ACH refunds in the portal, then notify CBP of the new enrollment.
When Did CBP Issue the REV-613 Refund Notice?
- August 18, 2026: CSMS message issued. CBP advised brokers and importers to use REV-613 to help identify refunds rejected for lack of ACH enrollment. (CBP’s CSMS message.)
- No enrollment deadline is stated. The message directs affected importers to complete enrollment and notify CBP, but it does not set a date by which either step must be completed.
- No separate effective date is stated. CBP presents the report and enrollment steps as current guidance in the August 18 message; it does not announce a future rule or scheduled start date.
What Should Importers and Brokers Do About REV-613?
Run the report. Brokers should review REV-613 in ACE Reports for importer clients, and importers may run it themselves, to identify potential refunds rejected because ACH enrollment was missing. Use CBP’s Trade Refund Reports reference guide if help is needed running the report. (CBP’s CSMS message.)
Complete ACH authorization. If an importer is affected and is not enrolled to receive refunds by ACH, use the ACE Secure Data Portal to authorize ACH refunds. Follow CBP’s ACH Enrollment Overview for detailed enrollment instructions. (CBP’s CSMS message.)
Notify CBP. After the new enrollment, email frn-achrefundsupport@cbp.dhs.gov. Brokers should make sure the importer understands that CBP assigns this enrollment and notification step to affected importers. Keep the report review and enrollment communication together so the importer can track the issue, but do not assume that these steps guarantee a particular payment date. (CBP’s CSMS message.)
What Does CBP Leave Unspecified About ACH Refunds?
CBP does not state the date range or detailed selection criteria covered by REV-613, how quickly the report reflects a new enrollment, or how long a refund takes after the importer completes the portal authorization and email notification. The message also does not explain how an importer should resolve a refund rejection that persists after enrollment, or identify a separate process or deadline for challenging a particular result. (CBP’s CSMS message.)
The message says ACH enrollment can help ensure timely receipt of future refunds, but it does not promise that enrollment will release every previously rejected refund. It also warns that non-enrollment may continue to cause delays or rejections. Importers should check the report and complete the stated steps, while treating the timing and handling of any individual refund as unresolved by this notice.
Sources
- CSMS # 69570464 - IMPORTANT: Review ACE Reports for Rejected Refunds Due to Lack of ACH Enrollment, CBP / CSMS
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